Frequently Asked Questions (FAQ)

Brand & Craftsmanship

  1. What makes PRINCE San Francisco unique?
    PRINCE San Francisco redefines luxury by blending timeless craftsmanship with modern aesthetics. We prioritize quality, artistry, and exclusivity while ensuring our pieces remain accessible without compromising on excellence.
  2. Where are your products designed and manufactured?
    Every PRINCE San Francisco piece is thoughtfully designed in San Francisco and meticulously crafted by skilled artisans, ensuring exceptional quality and attention to detail.
  3. Are your products ethically sourced?
    Yes, we ensure all materials are responsibly sourced, working with suppliers who uphold fair labor practices and environmental sustainability.
  4. What materials do you use in your jewelry?
    We use premium materials, including precious metals and gemstones, to create elegant, durable, and timeless jewelry pieces.
  5. How do you ensure product quality?
    Each piece undergoes rigorous quality control, including multi-step inspections and material testing, to guarantee durability, long-lasting beauty, and excellence.

 

Product Information

  1. What types of clothing do you offer for men and women?
  • Men's Collection: Premium casual wear, formal attire, and versatile pieces for every occasion.
  • Women's Collection: Fashion-forward dresses, tops, outerwear, and more, designed to enhance confidence and elegance.
  1. Do you offer footwear?
    Yes, we provide a curated selection of stylish and comfortable shoes for various occasions.
  2. Are your products limited edition?
    Yes, we offer exclusive, limited-edition collections produced in small batches to ensure uniqueness and rarity.
  3. Do you offer bespoke jewelry services?
    Yes, we provide personalized jewelry services, allowing you to create one-of-a-kind pieces tailored to your vision. Contact us to collaborate with our artisans on your custom design.
  4. How can I find the right size?
    Detailed sizing guides are available on each product page. If you need further assistance, our customer service team is happy to help.

 

Ordering & Payments

  1. What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
  2. Is it safe to shop on your website?
    Yes, we use advanced encryption technologies to protect your personal and payment information, ensuring a secure shopping experience.
  3. Can I modify or cancel my order?
    Modifications or cancellations can be made within a short window after placing your order. Please contact us immediately, and we’ll do our best to accommodate your request.
  4. Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations, available for purchase directly on our website.
  5. How do I apply a promotional code?
    Enter your promotional code in the designated field during checkout to apply your discount.

 

Shipping & Delivery

  1. Do you offer international shipping?
    Yes, we provide free worldwide shipping on all orders, ensuring our products reach customers globally.
  2. How long does delivery take?
    Delivery times depend on your location. Once your order is processed, you’ll receive a tracking number and an estimated delivery date. Most orders arrive within 7–14 business days.
  3. How long does it take to process my order?
    We aim to process all orders within 1–3 business days. During peak seasons or promotions, handling times may vary slightly. Once your order is processed, you’ll receive a confirmation email with tracking details.
  4. Do you offer expedited shipping?
    Yes, we offer expedited shipping for customers who need their orders faster. Expedited shipping typically takes 5–7 business days, depending on your location. During checkout, you can select this option, and the additional cost will be calculated based on your delivery address.
  5. Do you offer shipping insurance?
    Yes, shipping insurance is available as an optional add-on at checkout. It provides peace of mind by protecting your purchase in case of loss, theft, or damage during transit. If you encounter any issues with your shipment, please contact our customer service team for assistance.
  6. Can I track my order?
    Yes, use the "Track Your Order" feature on our website to monitor your shipment in real time.
  7. What should I do if my package is delayed?
    If your package is delayed, please contact our customer service team for assistance. We’ll work to resolve any issues promptly.
  8. Do you ship to PO boxes or APO/FPO addresses?
    At this time, we can only ship to residential and business addresses. If you need assistance with shipping options, please reach out to our support team.

 

Returns & Exchanges

  1. What is your return policy?
    We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Visit our website for detailed return instructions.
  2. How do I initiate a return or exchange?
    Contact our customer service team with your order details, and they will guide you through the return or exchange process.
  3. Are there items that cannot be returned?
    For hygiene and safety reasons, some items—such as earrings and custom-made jewelry—may not be eligible for return. Please review our return policy or contact us for specific inquiries.
  4. Will I be charged for return shipping?
    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. If eligible, we’ll provide a prepaid return label.
  5. How long does it take to process a refund?
    Once we receive your return, refunds are processed within 5–7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

 

Care & Maintenance

  1. How do I care for my jewelry?
    To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, moisture, and extreme temperatures. Store pieces in a soft pouch and clean them gently with a jewelry cloth.
  2. How do I clean luxury clothing?
    We recommend dry cleaning or hand washing delicate garments. Always follow the care instructions provided with each item to preserve its quality.